Rainy Clock Support

Support page · Last updated 15 October 2026

Contact

If you need help, want to report a bug, or have a feature request, contact:

Email: shukaihu@icloud.com

Common Questions

Does the alarm ring when my iPhone is on silent?

On iOS 26 and later, yes. Rainy Clock schedules the alarm through Apple's AlarmKit, so it sounds through Silent mode and Focus and shows a full-screen alert, just like the built-in Clock app. Allow the alarm permission the first time you schedule one.

On iOS 17 through 25, the alarm is delivered as a local notification and still follows the ring/silent switch — iOS gives third-party apps no way around it on those versions. Make sure notifications are enabled and your sound settings allow notification audio.

I upgraded to iOS 26 and the alarm still follows the silent switch.

An alarm scheduled before the upgrade keeps running on the old notification path. Open the app: the Alarm tab shows an orange notice about it with a Retry button. Tap it (or change any alarm setting) and the alarm is scheduled again on the new system, where it sounds through Silent mode.

Why does the app need my home and work address?

The app uses your addresses to preview your commute route and check weather along that route and, if you turn on temporary closure rules, to work out your home and work districts on your phone. On iPhone, routes come from Apple Maps and forecasts from Apple Weather; your addresses are not sent to Rainy Clock's own services. You do not fill in a sign-up form or choose a password.

Some features do use services we run. Membership is set up automatically when the app opens, created or recognized from Apple-verified app and purchase records, so the app contacts our membership service even if you never buy a plan. Two optional features use our services only when you use them: the AI voice alarm (when you tap Generate) and temporary closure announcements for Taiwan (after you turn the rule on). The privacy policy explains what each one sends and keeps.

Why is weather unavailable?

Route weather requires an internet connection and valid route addresses. The app uses Apple Weather / WeatherKit for weather data. If route or weather lookup fails, check the address, network connection, and try again.

I pay for a plan. Why did the alarm still ring on a typhoon day?

The closure rule applies in Taiwan only and must be turned on under Settings → Calendar, with your home and workplace districts confirmed there. It skips the alarm only when a city or county government suspends work or school for the morning or the whole day in one of those districts; an afternoon-only or evening-only closure still rings. If the app could not confirm an announcement before the alarm — no network overnight, or the announcement came out after the alarm had already rung — the alarm rings as usual by design. Whenever the app does skip an alarm for a closure, the Alarm tab and the widget show the announcement's source and update time.

The Next Alarm widget is empty or says "Open the app to show your next alarm".

The widget needs iOS 26 or later. After installing or updating, open Rainy Clock once so it can write the next alarm for the widget; from then on the widget updates every time the app checks the forecast. If it still shows nothing, remove it and add it again from the widget gallery.

The Alarm tab says today's alarm was not re-checked against a newer forecast.

Rainy Clock decides the alarm the evening before and tries to re-check the forecast in the morning before it rings. That re-check depends on iOS giving the app background time, so it can be skipped when Background App Refresh is off, Low Power Mode is on, or the phone was off overnight. The alarm still rings at the time decided the evening before. Opening the app in the evening or in the morning triggers a fresh check right away.

I turned the alarm off for a day and it came back on by itself.

That is what "Only the next alarm" does: it skips one morning and then resumes. To stay off longer, choose the other option in the same switch; the alarm then stays off until you turn it back on.

How do I restore purchases or manage my subscription?

Open Settings → Other → Membership & plans and use the menu in the top-right corner. There is no Rainy Clock account: your membership is recognized from Apple-verified app and purchase records, so restoring on a new phone needs only the same Apple Account. Restoring brings back your plan, not your alarm settings or saved AI sounds. Cancelling a subscription is done in iOS Settings → Apple Account → Subscriptions; deleting membership data inside the app does not cancel it.

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聯絡方式

如果需要協助、回報問題或提出功能建議,請聯絡:

Email:shukaihu@icloud.com

手機轉靜音時,鬧鐘還會響嗎?

在 iOS 26 以上會。Rainy Clock 透過 Apple 的 AlarmKit 排程鬧鐘,能穿透靜音與專注模式並顯示全螢幕警示,與內建時鐘 App 相同。第一次排程時請允許鬧鐘權限。

在 iOS 17 至 25,鬧鐘以本機通知送達,仍會受靜音開關影響 —— 這些版本的 iOS 沒有提供第三方 App 任何繞過的方法。請確認通知權限已開啟,且裝置音量與通知聲音設定正常。

升級到 iOS 26 後,鬧鐘還是被靜音影響?

升級前排好的鬧鐘仍走舊的通知路徑。打開 App 後,鬧鐘頁會出現一則橘色提醒,旁邊有「重試」按鈕;按一下(或改任何鬧鐘設定)鬧鐘就會用新機制重新排程,之後就能穿透靜音。

為什麼 App 需要住家與公司地址?

App 會使用這些地址預覽通勤路線,並查詢路線上的天氣;若開啟臨時放假規則,也會在手機上用來判斷住家與公司所在的行政區。在 iPhone 上,路線由 Apple 地圖計算、天氣來自 Apple Weather,地址不會傳到 Rainy Clock 自己的服務。你不需要填寫註冊表單,也不用設定密碼。

部分功能會使用我們營運的服務。會員會在開啟 App 時,依 Apple 驗證的 App 與購買資料自動建立或辨識,因此即使沒有購買方案,App 也會連線到我們的會員服務。另外兩項選用功能只在你使用時才連線:AI 語音鬧鈴(按下「產生」時),以及台灣的臨時停班停課公告(開啟該規則後)。各項功能會傳送與保存哪些資料,請見隱私權政策。

為什麼天氣資料無法載入?

路線天氣需要網路連線與有效的路線地址。App 會使用 Apple Weather / WeatherKit 查詢天氣。如果路線或天氣查詢失敗,請確認地址與網路後再試一次。

我有付費方案,颱風天鬧鐘怎麼還是響了?

臨時放假規則只適用台灣,而且要先在「設定 → 日曆」開啟,並在那裡確認住家與公司所在的行政區。只有縣市政府宣布這些行政區上午或全天停班停課時才會略過鬧鐘;只停下午或晚上,鬧鐘照常響。如果 App 在響鈴前沒能確認公告——例如整晚沒有網路,或公告在鬧鐘響過之後才發布——就會照常響,這是刻意的設計。只要 App 因停班停課略過鬧鐘,鬧鐘頁與小工具都會標示公告的資料來源與更新時間。

「下次鬧鐘」小工具是空的,或顯示「開啟 App 以顯示下次鬧鐘」。

小工具需要 iOS 26 以上。安裝或更新後請先打開雨天鬧鐘一次,App 才會把下次鬧鐘寫給小工具;之後每次 App 檢查預報都會更新。如果還是沒有內容,請移除小工具後從小工具庫重新加入。

鬧鐘頁寫「今天的鬧鐘沒有用新預報重新確認」,是什麼意思?

雨天鬧鐘在前一晚決定鬧鐘時間,早上響鈴前會再查一次預報。這次重查要靠 iOS 給 App 背景執行的機會,所以在背景 App 重新整理關閉、開啟低耗電模式或整晚關機時可能被跳過。鬧鐘仍會在前一晚決定的時間響。晚上或早上打開 App,就會馬上重新檢查。

我關掉一天的鬧鐘,隔天它自己又開了。

這就是「僅關閉下一次鬧鐘」的行為:略過一個早上,然後恢復。想關久一點,請在同一個開關選另一個選項,鬧鐘就會一直關到你重新開啟為止。

如何恢復購買或管理訂閱?

到「設定 → 其他 → 會員與方案」,用右上角的選單。雨天鬧鐘沒有自己的帳號:會員是依 Apple 可驗證的 App 與購買資料認回,換新手機只要用同一個 Apple 帳號就能恢復。恢復購買只恢復方案,不會同步鬧鐘設定或已存的 AI 鈴聲。取消訂閱請到 iOS「設定 → Apple 帳號 → 訂閱項目」;在 App 內刪除會員資料不會取消訂閱。